phcharm com | PHCharm Privacy Policy

This Privacy Policy describes how phcharm com collects, uses, stores, and protects personal information provided by players and visitors accessing the platform at phcharmcom.app. It applies to all interactions with the website including account registration, deposits, gameplay, withdrawals, and customer support contact.

By registering an account or using phcharm com, you acknowledge that you have read and understood this Privacy Policy. If you disagree with how your data is handled, please discontinue use and do not register an account.

This Policy is intended to be read alongside the Terms and Conditions and the Responsible Gaming page, which together form the complete agreement governing your use of phcharm com.

PHCharm collects personal data through direct input from you and automatically through your use of the platform. The categories of data we may hold include:

PHCharm uses collected personal data for the following purposes:

• Account management: Creating, maintaining, and securing your phcharm com account, including OTP-based login authentication.
• Transaction processing: Handling deposits and withdrawals in Philippine Peso, verifying payment method ownership, and resolving transaction disputes.
• Identity verification: Completing KYC checks required before first withdrawal and for ongoing fraud prevention.
• Platform security: Detecting and preventing fraudulent, abusive, or prohibited activity including bot use, multiple accounts, and bonus exploitation.
• Customer support: Responding to queries, complaints, and responsible gaming requests submitted via support channels.
• Legal compliance: Meeting applicable legal obligations including record retention and responding to lawful requests from authorities.
• Platform improvement: Analysing aggregated, non-identifiable usage patterns to improve the site experience for all players.

We do not use your personal data to make automated decisions that produce significant legal effects without human review. Promotional communications, where applicable, will only be sent in accordance with your communication preferences.

PHCharm processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the account agreement — registration, transactions, game access, and withdrawals.
• Legal obligation: Processing required to comply with applicable laws, including identity verification and financial record-keeping.
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform abuse detection where these interests do not override your privacy rights.
• Consent: Where we rely on consent — for example, optional marketing communications — you may withdraw that consent at any time by updating your account preferences or contacting support.

PHCharm does not sell, rent, or trade your personal information. We may share data with third parties only in the following limited circumstances:

• Payment processors: Data shared with local payment service providers to facilitate PHP deposits and withdrawals. These providers are contractually bound to handle your data securely.
• Identity verification services: KYC data may be processed by third-party verification providers operating under equivalent data protection standards.
• Platform service providers: Technical partners (e.g., hosting, analytics) who process data on our behalf under data processing agreements that restrict secondary use.
• Legal and regulatory authorities: Where required by applicable Philippine law or a lawful order from a competent authority.
• Fraud prevention: Where sharing is necessary to prevent, detect, or investigate fraud, abuse, or security breaches affecting the platform or its players.

PHCharm retains your personal data for as long as your account is active and for a reasonable period thereafter, as required by applicable legal and compliance obligations.

Specific retention periods include:

• Account and identity data: Retained for the duration of your account and for the period required by applicable financial record-keeping obligations after account closure.
• Transaction records: Financial transaction records are retained in accordance with applicable law.
• Support communications: Retained for a reasonable operational period to support dispute resolution and service improvement.
• Technical and usage data: Retained for shorter periods consistent with security monitoring and platform analytics purposes.

When personal data is no longer required for its original purpose and no legal retention obligation applies, it is securely deleted or anonymised.

PHCharm uses cookies and similar browser technologies to operate the platform, maintain your session after login, and gather aggregated analytics about how the site is used.

Types of cookies used on phcharm com:

• Essential cookies: Necessary for the platform to function. These include session authentication cookies and security tokens. These cannot be disabled without breaking platform functionality.
• Analytics cookies: Used to understand how players navigate the platform in aggregate. Data from these cookies is not linked to individual identifiable profiles.
• Preference cookies: Remember settings you have configured such as language or display preferences.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform properly.

As a player on phcharm com, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected].

PHCharm is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 21 years. The minimum age to register and play at phcharm com is 21, in line with Philippine requirements for online gaming participation.

If we discover or are informed that an account is held by a person under 21, that account will be immediately suspended, the data will be reviewed, and the account will be closed. Any associated balance may be forfeited in accordance with the Terms and Conditions.

If you believe a minor has registered on phcharm com, please contact us immediately at [email protected].

PHCharm implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These include:

• SSL/TLS encryption on all data transmitted between your device and phcharm com servers
• OTP (one-time password) authentication for account login and withdrawal requests
• Access controls restricting internal staff access to personal data on a strict need-to-know basis
• Encrypted storage for sensitive data at rest, including identity documents submitted for KYC
• Regular security reviews of platform systems and third-party integrations

While phcharm com takes all reasonable steps to protect your data, no internet transmission or digital storage system can be guaranteed completely secure. You also have a responsibility to protect your own account credentials and to report any suspected unauthorised access promptly.

PHCharm may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements to our data practices. The "Last updated" date at the top of this page will be revised whenever changes are made.

For changes that materially affect your rights or how your data is used, we will notify registered players in advance via their registered mobile number or email address. For minor changes, the updated policy will be published on this page without prior individual notification.

We encourage you to review this Privacy Policy periodically. Continued use of phcharm com after any policy update constitutes your acceptance of the revised version.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or want to report a data concern, please contact the PHCharm support team.

Privacy and data enquiries: [email protected]

Please include "Privacy Request" in your subject line and provide your registered name and account details so we can locate your records and respond efficiently. We aim to acknowledge all privacy-related requests promptly and to resolve them within a reasonable timeframe.

For questions about game rules, account management, or the withdrawal process, visit the FAQ page.